Before seeking specific answers, please remember the following important reminders:
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Bluetooth & Location Settings:
Please ensure that Bluetooth is always enabled on your device.
Keep your location settings on Alwaysfor a seamless experience.
Here are some videos to guide you through the process: 📹 Click here for Android and here for
Ensure that the app has been updated. You can check the following from Google Playstore/ App store and search for ‘Allthenticator’. If there is an update icon in front of the app logo, it means the app needs to be updated. Tap on update and see if the issue still persists.
*It is encouraged to turn on the auto-update for the app, as is shown in the video:*
If you are experiencing issues with the app, please ensure that the logo in the top-right corner is green and that you have the latest version of the app installed.
Please join our Slack lounge for faster responses: https://shorturl.at/ughjb
<aside> ⚠️ If encountering problems with the door not connecting, or showing online, try resetting the reader. View the video on how to do this by clicking here and only after troubleshooting every available option.
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